Terms & Conditions
By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. The www.angelsshareglass.com website is provided solely for your personal use. You may not use these websites for any commercial purpose.
Angels' Share Glass Ltd
4 Steuart Road
Bridge of Allan
Tel: 01786 835005 or 01786 835004
Company Number SC447107 registered Office : 4 Steuart Road, Bridge of Allan FK9 4JQ
VAT: GB194 473770
Visitors under the age of 18 should not register with this website or submit any information to us.
We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are also unable to guarantee that the product images you see are an accurate representation of the actual merchandise. if you have any queries regarding a product - please contact us. Before you place an order you should read the following: Acceptance of your order, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.
By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.
Acceptance of your Order
Shortly after you have placed an order with us, an email will be sent to you from Angels' Share Glass Ltd acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Angels' Share Glass Ltd. Upon payment to PayPal, Paypal will confirm payment of your order.
Order acceptance and the completion of the sale between you and Angels' Share Glass will take place when your order is paid, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock - see Product Availability
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Failure to meet the eligibility to order criteria set out in the Terms and Conditions
Customers understand that they are responsible for complying with their own country’s importation laws and taxes and that all goods are shipped at the Purchaser’s own risk
Internet orders will be confirmed by email. Should you not receive confirmation within 2 business days, please contact us on 01786 835005 - Please have your Order Number and payment details to hand.
Order Cancellation & Refunds (UK only)
If you wish to cancel your order please contact Angels' Share Glass Ltd by calling 00 44 (0)1786 835005. Please cancel your order within 14 days of your order being placed and payment confirmed.
It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the goods immediately upon receipt.
Where your order is returned to us within 14 working days of receipt, the cost of your order and the standard postage charge will be reimbursed.
The Customer is responsible for return shipping costs.
This refund will be made within 30 days.
Consumer Rights and Scots Law
The Customer acknowledges that you have read and understood this agreement and the limited warranty in it and agree to be bound by its terms and conditions. The Customer also agrees that the limited warranty is the complete and exclusive agreement between the parties and supersedes all proposals or prior agreements, oral or written, and any other communications between the parties relating to the subject matter of the limited agreement.
If the customer has any questions before deciding to purchase please contact Angels' Share Glass directly.
All trademarks, product names and company names or logos sited herein are the property of their respective owners. All designs are the copyright of Angels' Share Glass Ltd. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.
Nothing in this agreement will affect the statutory rights of a consumer in consumer transactions under any applicable statute.
ADR & ODR resolutions
Alternative dispute resolution can take place in various ways, including face-to-face, by telephone, in writing or online. a European ODR platform, which will allow consumers, traders and ADR providers to file, respond to, and handle disputes (including disputes where the trader and consumer are in different countries within the EU) online.
EU Privacy Law
A ruling by the European Court of Justice (ECJ) has invalidated the existing Safe Harbor Framework, which allowed the transfer of data between the EU and the U.S. As a response to the continuing negotiations between the EU and U.S., a notice for all EU customers has been implemented on the checkout page this authorises the information submitted to be passed to the server in the U.S. - this data is protected and cannot be shared by third parties
All prices shown on the website are in £Sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.
Angels' Share Glass Ltd endeavours to ensure that all products offered on the website is in stock and available for purchase. sometimes due to high demand and our products being hand made stock levels vary from time to time throughout the year.
All pricing is itemised and all UK purchases are subject to UK VAT
Product Availability / Information
As all our glass is hand made we cannot guarantee that stocks will be available all the time. each piece is unique and worth the wait should it be out of stock. Once an item is sold out it will be listed as "Out of Stock" on the website at the earliest opportunity. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability.
Quality Assurance : Glass products may contain small air bubbles or lines - these are not considered flaws and are a natural part of the glass making process. unless detrimental to the function or aesthetic of the product each issue will be dealt on a cases by case basis.
Our wooden Staves are hand crafted and natural charring and wooden blemishes are integral to the piece, these are not considered flaws unless detrimental to the function or aesthetic of he product.
Above all we are small family business, we are human and we can make mistakes. All endeavors will be made to rectify any errors. please be kind.
Alcohol Disclaimer: The sealed Whisky filled angel contains whisky This whisky is not for consumption and the alcohol is completely sealed in a way that if this product was broken or damaged to release the whisky held inside it would be deemed contaminated and not safe for consumption.
EU taxes are now collected on the sale at the time of purchase via our website - you may still be liable for import duties on your items once they reach your EU country.
We are not liable for any import duties valid in the country of receipt.
If your order is returned to us by customs or authorities, then we will refund the value of the items - SHIPPING COST CANNOT BE REFUNDED.
If your order is returned to us damaged we will take images of the damaged parcel ready for your own insurers or claim process.
We will where possible use courier and postal services which will allow tracking of your parcel .It is however the customers responsibility to ensure that any product that is purchased from us is insured against accidental damage / breakage during shipment.
Unfortunately it is not possible to insure glass or whisky products in transit. Any items purchased are sent at the buyer's own risk.
This agreement is governed under Scots Law.